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The IT Help Desk is presently hiring to fill part-time positions as IT Help Desk Consultants. IT Help Desk Consultants are responsible for performing daily tasks and assignments, as well as answering telephones, responding to email support, remote desktop support with live chat, and interacting with walk-in clients. Consultants work with their peers and Managers to provide the necessary support to clients as needed. Consultants maintain proficiency and up-to-date knowledge of all systems supported by the IT Help Desk.
Consultants are hired on a probationary period starting at $8.75 an hour. Help Desk training, which lasts approximately 4 to 6 weeks. At the end of the 90-day probationary period, the consultant is evaluated, and if found to be at an acceptable progression will be promoted to a full consultant.
Job Qualifications:
• Willingness to learn new software and processes
• Excellent interpersonal, written, and verbal communication skills
• Must be able to communicate technical concepts to clients with varying computer experiences
• Experience with Microsoft products such as Excel, Word, PowerPoint, etc.
• Display a positive attitude to clients, co-workers, and managers.
• Create a positive work environment
• Balance multiple tasks and priorities effectively
• Must adhere to Help Desk and Kansas State policies and procedures
• Must work at least 13 hours per week
Job Duties:
• Be accountable for all activity during your shift
• Know your assigned tasks and deadlines
• Follow Help Desk and Kansas State Policies
• Participate in staff training and demonstrate competence in all Help Desk areas of knowledge
• Maintain a positive attitude for customer service and fellow Consultants
• Promote trust with clients that their issue will be resolved
• Perform daily Consultant tasks and assignments as required
• Maintain a consistently high quality of work
• Continually expand skills and knowledge in areas of responsibility